Included in "The 65 Best Auto Repair Shops in and around Phoenix for 1998"
Quality Transmission has been included in Mark Salem's Pamphlet that lists his radio show listeners' best recommended auto repair shops in the Phoenix area. We consider the listing as an honor as well as a commitment to uphold the trust and confidence that our customers have placed in us since 1977.
Congratulations...Congratulations on the BBB Ethics award. I knew all along. That's why I have been a customer.
Jack D.
In a message dated 12/11/03, larry@xxxx.com writes to Mark Salem:
Mark,
First of all I don't have a car repair question. I want relate a quick story about my dealings with Ford. I have a 2002 Ford Explorer. I have been having some transmission problems lately so I left it with _____ Ford for a couple of days to see what the problem may be. In a nutshell there was a delay when I put it in gear and when it did go into gear there was a solid thunk. _____ Ford service decided that I needed a minor overhaul to the tune of $1,800.00 and as high as $3,800.00 dollars if they found anything really bad inside.
Rather than say "fix it" my wife and I decided to use your website to find a reputable transmission company to get a second opinion. I have done business with Quality Transmissions in Tempe before and was pleased to see them listed as one of your recommended shops. The people there were very professional and actually correctly diagnosed the problem which turned out to be electrical, not mechanical and the price was less than $1,000.00. I am happily back in my Explorer and it shifts nicely and I would like to thank you and Quality Transmissions for helping me find a reasonable alternative to being at the mercy of the dealer.
Sincerely,
Larry W
Mesa, AzMark forwarded the email to Quality Transmission and added:
WOW what a nice letter hey?
Mark Salem
Retired Shade Tree Mechanic writes:
Quality Transmission has repaired my 1990 Suburban without a flaw; but the integrity and honesty of my latest transaction brings gladness to my soul... and ease to my son's wallet.
After spending two (12) hour days trying to repair my son's college transportation, we completed the transmission removal-repair-reinstall... to the sounds of an intermittent knock. Frustrated, confused, and without understanding the possible problems with the repair job we just completed, QTS acted on the behave of the customer. QTS could have had us over a barrel and taken advantage of our ignorance, but honesty, integrity prevailed...to the sum of $56.97 service charge. Needless to say, they saved a starving college student many hours of working in the local dry cleaners...by re-tightening four torque converter bolts...that we didn't get completed properly...due to the shifting true position of the torque converter into the flexplate...
Curt K.
Retired Shade Tree Mechanic
(Letter on File)
In a message dated 3/3/07, tomlopez@xxxx.com writes to Mark Salem:
Today you mentioned the vehicles that did not charge the shops for internet technical assistance. I'm going to buy a new or slightly used SUV. Which of those manufacturers do you like the best from a reliability and service viewpoint. Also, my 88 Toyota 4X4 (bought new) V-6, indicated it was in 4 wheel drive on the dash. The hubs were free, but the forward drive shaft was turning. I took it to Quality Transmission. Steve called me 30 minutes later. It was just a nut somewhere on the linkage. No Charge. I love those guys! I've used them in the past, and I recommend them to everyone.
Thanks
T Lopez
Mark forwarded this email to Quality Transmission and added:
THANK you for telling me about Quality, they are great guys.
Mark Salem
In a message dated 4/13/07, herez_2u@xxxx.com writes to Mark Salem:
Morning Mark,
The guys at Quality Transmission were great and the workmanship was outstanding. Thanks for the recommendation.
Now I'm looking for another recommendation, for alignment work. My son hit a curb with his small truck and now the camber is way off. Can you
recommend anyone for this task?
-Thanks,
RayMark forwarded this email to Quality Transmission.
A Cyber Compliment to Quality Transmission Service
You are the best. I was very afraid of the cost & aggravation of a transmission repair before I came to you. You did the work properly & at the right price! It has been a year since the repair, & one thing I don't worry about is the transmission! I can only say this - It was a pleasure giving my hard earned money to you, since you earned it the same way - honestly!!! Your shop has my HIGHEST recommendation!!! THANK YOU!!!
Robin R.
(email on file)
Long Term Customer writes:
I have used Quality Transmission Service for approximately 23 years for my transmission repairs and service. I have always had excellent service and have referred my friends and relatives to Bob over the years.
Larry D.
CPA
(letter on file)
Another Happy Camper writes:
Our experience with Bob Jones and his crew at Quality Transmission Service has always been very favorable. We appreciate his reputable service, personal commitment to excellence, and follow-through regarding our satisfaction.
Hans J.
(letter on file)
The day I noticed transmission fluid in my drive way, I got scared! I don’t do a lot of work on cars but I knew the fluid could equate to a “big ticket item”. It needed to be fixed but where? I scoured the Internet looking for information and clues that would lead me to the best solution for fixing the leak. I read Horror story after Horror story about Aamco, Cottman and a few others. I ran across the Quality web site and did an extensive search on them. I found nothing that led me to believe they were just another Horror story waiting to happen so, I took my Riviera there.
I am so glad I did. It turned out that there was nothing wrong other than the pan needed a gasket replaced. The guys at Quality did not try to up-sell me a new transmission or this or that stuff I just didn’t need. They just did repairs that were needed. These guys were honest and fair with me and did not pad the bill with a lot of stuff that they ‘really didn’t do’ (like those other rip-off guys).
From this day forward, Quality Transmission will get all my tranny business and if I have any say in the matter, they will also get business from all my family and friends..
Thanks guys for being honest and taking good care of my car.
Your Friend, Rick N
Ps. For others of you who fear as I did, I recommend you try these guys.
